10. WEBSITE DISCLAIMER & LIABILITY POLICY

This Website Disclaimer & Liability Policy explains the limitations and responsibilities associated with using the Paws Garden website, its content and the products and services made available through it.

Paws Garden aims to provide accurate, useful and up-to-date information. However, certain information may change over time, and some aspects of our services depend on third-party providers.

Nothing in this policy is intended to exclude or restrict any consumer rights or legal protections that cannot lawfully be excluded under applicable UK law.

10.1 GENERAL INFORMATION

Information published on the Paws Garden website is provided for general informational and commercial purposes.

We make reasonable efforts to ensure that product descriptions, specifications, prices and other information are accurate at the time they are published.

However, information may occasionally contain errors, omissions or outdated details.

Where an obvious error is identified, we may take reasonable steps to correct it.

10.2 PRODUCT INFORMATION

We aim to describe our products as accurately as reasonably possible.

However, minor differences may occur between photographs, illustrations and the actual products.

These differences may include:

• Colour variations;

• Packaging;

• Product presentation;

• Manufacturing details;

• Dimensions within reasonable manufacturing tolerances.

Differences may also result from individual screen settings or display technologies.

Such minor differences do not necessarily mean that a product is defective or materially different from its description.

10.3 NO PROFESSIONAL ADVICE

Information published on our website is not intended to constitute professional, medical, veterinary, financial, legal or other specialist advice unless expressly stated otherwise.

Customers should obtain appropriate professional advice where a particular decision requires specialist knowledge.

Product information should not be interpreted as a guarantee that a particular product will be suitable for every individual animal, household or circumstance.

10.4 PET PRODUCT DISCLAIMER

Paws Garden sells products intended for pets and their owners.

Customers are responsible for using products according to their intended purpose and any instructions or warnings supplied with the product.

Pets should be supervised where reasonably necessary, particularly when using products that could potentially be damaged, chewed, swallowed or misused.

If a product appears damaged or unsafe, discontinue use and contact Paws Garden for assistance.

Where a product has specific safety instructions, customers should read and follow them before use.

10.5 WEBSITE AVAILABILITY

We aim to keep the Paws Garden website available and functioning properly.

However, we cannot guarantee that the website will always be:

• Available without interruption;

• Free from technical errors;

• Free from bugs;

• Compatible with every device or browser;

• Completely secure against every possible threat.

Temporary interruptions may occur due to maintenance, technical issues, updates, hosting problems, security measures or circumstances outside our reasonable control.

10.6 THIRD-PARTY SERVICES

Our website may depend on third-party providers for certain functions, including:

• Payment processing;

• Website hosting;

• Delivery and fulfilment;

• Analytics;

• Advertising;

• Customer communications;

• Technology integrations.

Although we select service providers with reasonable care, third-party services may experience interruptions or other issues outside our direct control.

Where appropriate, customers may also be subject to the terms and policies of those third parties.

10.7 EXTERNAL LINKS

Our website may contain links to websites operated by third parties.

These links may be provided for convenience or to provide additional information.

Paws Garden does not necessarily control the content, availability, security or privacy practices of external websites.

Visiting a third-party website is subject to that website's own terms and policies.

10.8 ACCURACY OF INFORMATION

We do not guarantee that every piece of information displayed on the website will remain accurate indefinitely.

Product availability, pricing, specifications, delivery estimates and other information may change without prior notice.

However, any contractual rights that have already arisen from a completed purchase remain subject to the applicable terms and legal protections.

10.9 LIMITATION OF LIABILITY

Nothing in this policy excludes or limits liability where such exclusion or limitation would be unlawful.

In particular, Paws Garden does not seek to exclude liability for matters such as:

• Death or personal injury caused by negligence where liability cannot legally be excluded;

• Fraud or fraudulent misrepresentation;

• Breach of mandatory consumer rights;

• Other liability that cannot legally be limited or excluded.

Subject to these limitations, Paws Garden will only be responsible for losses that arise within the scope of its legal obligations and that are reasonably foreseeable in the circumstances.

10.10 CONSUMER RIGHTS

Nothing in this Disclaimer affects statutory rights available to consumers under applicable UK law.

Customers may have legal rights concerning products that are faulty, unsafe, misdescribed or otherwise fail to meet applicable legal requirements.

Where a term in this policy conflicts with a mandatory consumer protection requirement, the mandatory legal requirement will take precedence.

10.11 CUSTOMER RESPONSIBILITIES

Customers are responsible for:

• Providing accurate information when placing an order;

• Following product instructions;

• Using products for their intended purposes;

• Taking reasonable care when using pet products;

• Checking relevant warnings and safety information;

• Maintaining appropriate supervision of pets where necessary.

Failure to follow product instructions may affect the safe use of a product and, depending on the circumstances, may affect available remedies where legally permitted.

This does not remove any statutory rights relating to faulty or defective products.

10.12 UNFORESEEABLE EVENTS

Paws Garden may not be responsible for certain delays or failures caused by events genuinely outside its reasonable control.

Such circumstances may include significant disruptions affecting:

• Transportation;

• Telecommunications;

• Internet infrastructure;

• Delivery networks;

• Suppliers;

• Utilities;

• Natural events;

• Government restrictions;

• Other major external disruptions.

Where reasonably possible, we will take appropriate steps to minimise the impact of such events.

10.13 WEBSITE SECURITY

We take reasonable measures to protect our website and the information processed through it.

However, internet-based services cannot be guaranteed to be completely secure.

Customers should maintain appropriate security practices, including keeping their devices and software reasonably up to date and avoiding the sharing of passwords or sensitive information through insecure channels.

10.14 CHANGES TO WEBSITE CONTENT

Paws Garden may modify, update, remove or replace website content where reasonably necessary.

This may include:

• Product descriptions;

• Images;

• Pricing;

• Website features;

• Policies;

• Promotional information;

• Availability information.

Changes will not be used to unlawfully remove or restrict rights that have already arisen.

10.15 NO GUARANTEE OF SPECIFIC RESULTS

Unless expressly stated otherwise, Paws Garden does not guarantee that a particular product will achieve a specific result for every customer or pet.

Individual circumstances may affect product performance and suitability.

Product descriptions should therefore be considered alongside any specifications, instructions and warnings provided.

10.16 CHANGES TO THIS POLICY

We may update this Website Disclaimer & Liability Policy when necessary to reflect changes to our website, services, business practices or applicable legal requirements.

The latest version will be published on this page.

10.17 CONTACT US

If you have questions regarding this Disclaimer & Liability Policy, product information, website content or your legal rights, please contact Paws Garden using the official contact information provided on our website.

We aim to provide clear information and handle customer concerns fairly and responsibly.