6. Terms of Service

Welcome to Paws Garden. These Terms of Service govern your use of our website and the purchase of products through our online store.

By accessing or using our website, you agree to comply with these Terms of Service. If you do not agree with these terms, you should not use our website.

6.1 About These Terms

These Terms of Service establish the general conditions applicable to the use of the Paws Garden website, including browsing the website, creating an account where available, placing orders and purchasing products.

These terms should be read together with our other applicable policies, including our Privacy Policy, Shipping & Delivery Policy and Returns & Refunds Policy.

Nothing in these Terms is intended to exclude or restrict any consumer rights that cannot lawfully be excluded under UK legislation.

6.2 Using Our Website

You agree to use our website only for lawful purposes and in a manner that does not interfere with the operation, security or availability of the website.

You must not:

• Use the website for fraudulent or unlawful purposes;

• Attempt to gain unauthorised access to our systems;

• Introduce malicious software or harmful code;

• Interfere with the operation of the website;

• Attempt to access another customer's account;

• Copy or misuse website content without appropriate permission;

• Use automated systems to collect information from the website in a way that is not authorised.

We reserve the right to restrict or suspend access where reasonably necessary to protect our website, customers or business.

6.3 Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate and up to date.

However, minor differences may occur between product images and the physical product, including differences in colour, packaging or presentation.

Product images may also be affected by the customer's device, screen settings or display technology.

Where a product has specific characteristics, the information provided on the relevant product page should be reviewed before placing an order.

6.4 Product Availability

Products displayed on our website are subject to availability.

The appearance of a product on the website does not guarantee that it will remain available indefinitely.

If an item becomes unavailable after an order has been placed and we are unable to fulfil the order, we will contact the customer and provide an appropriate solution, including a refund where applicable.

6.5 Prices

Prices displayed on the website are subject to change.

Where applicable, relevant taxes and delivery charges will be displayed before the customer completes the purchase.

A price change after an order has been successfully accepted will not normally affect the price agreed for that order, except where correction of an obvious pricing error or another legally permitted circumstance applies.

6.6 Orders

When you place an order through our website, you are making an offer to purchase the selected products in accordance with these Terms.

After placing an order, you may receive an automated order confirmation.

An order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted.

Where appropriate, the contract between you and Paws Garden will be formed in accordance with the information provided during the purchasing process and applicable law.

6.7 Payment

Payment must be successfully authorised before an order can be processed.

We may use third-party payment providers to process transactions securely.

Payment information may be subject to the terms and privacy policies of the relevant payment provider.

If payment cannot be successfully processed, we may be unable to fulfil the order.

6.8 Cancelling or Refusing Orders

We may need to cancel an order in limited circumstances, such as:

• A product becoming unavailable;

• An obvious pricing or product information error;

• Suspected fraudulent activity;

• A technical error affecting the order;

• Delivery restrictions that prevent fulfilment;

• Other circumstances where cancellation is reasonably necessary.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

This does not affect statutory consumer rights.

6.9 Intellectual Property

Unless otherwise stated, content available on the Paws Garden website, including text, graphics, logos, images, designs, page layouts and other materials, may be protected by intellectual property laws.

You may access and use website content for personal, non-commercial purposes associated with using our website.

You must not reproduce, redistribute, modify, sell or commercially exploit our website content without appropriate authorisation.

Third-party trademarks, product names and other intellectual property remain the property of their respective owners.

6.10 Customer Accounts

Where the website allows customers to create accounts, you are responsible for keeping your login information reasonably secure.

You should not share your password with other people or knowingly allow unauthorised access to your account.

If you believe that your account has been accessed without permission, you should contact us as soon as possible.

We may suspend or terminate an account where reasonably necessary to protect the website, our customers or our business.

6.11 User-Submitted Content

If customers are permitted to submit reviews, photographs, comments or other content to our website, such content must not be unlawful, misleading, abusive, defamatory, threatening or infringe another person's rights.

By submitting content, you confirm that you have the necessary rights and permissions to provide it.

We may remove content that violates our policies or applicable law.

6.12 Third-Party Services and Websites

Our website may use or integrate with third-party services, including payment processors, delivery providers, analytics services, advertising platforms and other technology providers.

Third-party services may operate under their own terms and privacy policies.

Paws Garden is not responsible for the independent policies or practices of third-party websites or services, except where responsibility cannot lawfully be excluded.

6.13 Website Availability

We aim to keep our website available and operational, but continuous or uninterrupted access cannot always be guaranteed.

The website may occasionally be unavailable due to:

• Maintenance;

• Technical problems;

• Security incidents;

• Server or hosting issues;

• Updates;

• Circumstances outside our reasonable control.

We may modify, suspend or temporarily discontinue parts of the website where reasonably necessary.

6.14 Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude liability for matters that cannot legally be excluded under UK law.

Subject to this, Paws Garden will not be responsible for losses that are not reasonably foreseeable or that arise outside the scope of our legal obligations.

Consumers retain all mandatory protections provided by applicable UK consumer legislation.

6.15 Events Beyond Our Reasonable Control

Paws Garden will not be responsible for delays or failures caused by circumstances that are genuinely beyond our reasonable control, where applicable.

These circumstances may include major disruptions affecting transportation, communications, infrastructure, suppliers, delivery networks or other essential services.

Where such an event occurs, we will take reasonable steps to minimise its impact where possible.

6.16 Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, business operations, services or legal requirements.

The latest version will be published on this page.

Changes will not retrospectively remove mandatory consumer rights or alter contractual rights in a manner that is unlawful.

6.17 Governing Law

These Terms are intended to operate in accordance with applicable laws governing consumer transactions in the United Kingdom.

Where a dispute arises, applicable mandatory consumer protection laws will continue to apply.

Nothing in these Terms prevents a consumer from relying on mandatory rights or protections available under the law applicable to their circumstances.

6.18 Contact

If you have questions regarding these Terms of Service, your order, our website or any of our policies, please contact Paws Garden using the contact information provided on our website.