4. Shipping & Delivery Policy

At Paws Garden, we aim to provide a clear and reliable delivery experience for every customer. This Shipping & Delivery Policy explains how orders are processed, dispatched and delivered, including estimated delivery times, potential delays and important information regarding international fulfilment.

By placing an order through our website, you acknowledge and agree to the terms outlined below.

4.1 Order Processing

After an order has been successfully placed and payment has been authorised, we begin preparing the order for fulfilment.

Orders may require a processing period before they are dispatched. Processing times can vary depending on product availability, order volume, fulfilment location and other operational circumstances.

The estimated delivery period displayed on our website should be considered together with the applicable processing time.

During periods of particularly high demand, promotions, holidays or unforeseen circumstances, processing may take longer than usual.

4.2 Delivery Times

Delivery times are estimates rather than guaranteed deadlines unless expressly stated otherwise.

For orders delivered within the United Kingdom, the estimated delivery period will depend on the product, fulfilment location and shipping method available at the time of purchase.

Where applicable, estimated delivery information will be displayed on the relevant product page, at checkout, or in the order confirmation.

Delivery may take longer than the estimated period because of circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather, strikes, public holidays, incorrect delivery information or other logistical disruptions.

4.3 Shipping Charges

Any applicable delivery charges will normally be displayed during the checkout process before the order is completed.

Shipping costs may vary depending on:

• Delivery destination;

• Product type;

• Order size or weight;

• Shipping method;

• Fulfilment location;

• Promotional offers or free-shipping conditions.

Where free delivery is offered, any applicable conditions will be stated clearly on the website.

4.4 Order Confirmation and Tracking

After placing an order, you may receive an order confirmation by email.

Where tracking information is available, it may be provided once the order has been dispatched and the carrier has generated the relevant tracking information.

Tracking information may not become active immediately after dispatch. In some cases, it can take several business days for the carrier's tracking system to display movement.

Paws Garden cannot guarantee that every shipping method will provide real-time tracking information.

4.5 Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your:

• Full name;

• House or building number;

• Street name;

• Town or city;

• Postcode;

• Country;

• Any relevant delivery instructions.

If an incorrect or incomplete address is provided, delivery may be delayed or the parcel may be returned to the sender.

If you realise that your delivery information is incorrect after placing an order, contact us as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

4.6 Failed or Missed Deliveries

If a delivery attempt is unsuccessful, the carrier may leave instructions regarding collection, rearrangement of delivery or another delivery attempt.

Customers should follow the instructions supplied by the relevant carrier.

If a parcel is returned because the customer provided an incorrect address, failed to collect the parcel, refused delivery without a lawful reason, or otherwise caused the delivery to fail, additional arrangements may be required before another shipment can be made.

Any rights you have under applicable UK consumer law remain unaffected.

4.7 Delays

Although we work with fulfilment and delivery providers to complete orders as efficiently as possible, delivery delays can occasionally occur.

Potential causes include:

• High order volumes;

• Carrier disruptions;

• Public holidays;

• Severe weather;

• Customs or border procedures;

• Incorrect or incomplete addresses;

• Operational issues affecting fulfilment providers;

• Other circumstances beyond our reasonable control.

If an order appears to be significantly delayed, please contact us so that we can investigate the situation with the relevant fulfilment or delivery provider.

4.8 Lost or Damaged Parcels

If your parcel appears to have been lost or arrives damaged, please contact Paws Garden as soon as reasonably possible.

For damaged deliveries, photographs or other relevant information may be requested to help us investigate the issue with the carrier or fulfilment provider.

Where appropriate, we may request information such as:

• Order number;

• Delivery address;

• Description of the issue;

• Photographs of damaged packaging or products;

• Tracking information.

We will assess the circumstances and provide an appropriate solution in accordance with our obligations under applicable law.

4.9 Products Shipped Separately

Depending on product availability and fulfilment arrangements, items from the same order may occasionally be shipped separately.

If this occurs, you may receive multiple tracking numbers or separate delivery notifications.

Separate shipments do not necessarily indicate that an item is missing from your order.

4.10 Third-Party Delivery Providers

Paws Garden may rely on third-party postal, courier, logistics and fulfilment providers to deliver orders.

Once an order has been handed to a delivery provider, certain aspects of the delivery process are outside our direct control.

However, this does not remove or limit any legal rights you may have against Paws Garden under applicable consumer protection legislation.

4.11 Customs, Duties and Taxes

For deliveries that cross international borders, additional customs procedures, import requirements, duties or taxes may potentially apply depending on the destination and the applicable regulations.

Where relevant, customers should review the information presented at checkout and understand that international shipments may be subject to additional processing.

For UK customers, Paws Garden will seek to provide applicable pricing and tax information clearly before the order is completed where required by law.

4.12 Delivery to the United Kingdom

Paws Garden primarily aims to provide customers in the United Kingdom with clear delivery information before purchase.

Delivery estimates can vary depending on the individual product because products may be fulfilled from different locations.

If a specific product has a different estimated delivery period, the information displayed for that product or during checkout should be considered the most relevant estimate.

4.13 Delivery Responsibilities

Paws Garden will take reasonable steps to ensure that orders are processed and dispatched correctly.

Customers are expected to:

• Provide accurate delivery information;

• Monitor tracking information where available;

• Follow carrier instructions;

• Respond to reasonable delivery enquiries;

• Contact us if an order has not arrived within the expected timeframe.

Nothing in this policy is intended to exclude or restrict rights provided to consumers by applicable UK law.

4.14 Contact Us

If you have questions regarding an order, delivery status, tracking information or a shipping problem, please contact Paws Garden through the contact information available on our website.

When contacting us about an existing order, please include your order number whenever possible so that we can investigate the matter more efficiently.